Service Delivery Lead

Job Summary

You will play a pivotal role in overseeing service delivery operations, ensuring adherence to SLAs, and driving cloud transformation initiatives.

• Exciting opportunity with a high-profile entity
• Must have Service Delivery experience in a multi cloud environment

Job Description

• Develop and implement robust ITIL-based service management frameworks, including incident management and disaster recovery plans.
• Design and implement effective service models, OLAs, and SLAs to meet business requirements.
• Oversee service delivery operations, ensuring optimal performance and adherence to SLAs.
• Lead the migration of IT services to cloud platforms and optimise cloud environments for cost-efficiency and performance.
• Collaborate with cross-functional teams to ensure smooth service delivery and resolve service-related issues.
• Identify opportunities for service improvement and implement process enhancements.

The Successful Applicant

• Bachelor’s degree in Information Technology or a related field with an ITIL certification.
• Strong experience in service delivery management with a focus on incident management and disaster recovery.
• Proven experience in building and implementing ITIL frameworks and service models.
• Proven experience in being part of a cloud transformation initiative, including migration
• strategies, cost optimisation, and governance.
• Candidates open to a short term contract are welcome to apply.