Advanced Skills of Office Management and E-Secretariat

Learning Objectives:

• Realise the importance of defining and understanding your crucial role as a secretary or office manager.
• Be able to plan, organize and prioritize effectively by using computer.
• Use filing and archiving systems by using computer effectively.
• Foster a productive and efficient office environment.
• Organize and structure processes and procedures by using computer properly.
• Better utilize and organize your time by using computer programs.
• File and archive your electronic documents easily.
• Use office management software effectively.

Objective:

• Realise the importance of defining and understanding your crucial role as a secretary or office manager.
• Be able to plan, organize and prioritize effectively by using computer.
• Use filing and archiving systems by using computer effectively.
• Foster a productive and efficient office environment.
• Organize and structure processes and procedures by using computer properly.
• Better utilize and organize your time by using computer programs.
• File and archive your electronic documents easily.
• Use office management software effectively.

Course Outline

Day 1

Understanding the core components of the office manager role:

• Functions.
• Roles.
• Responsibilities.

Day 2

The Art of Effective Planning and Organizing by using computer:

• How to plan – a step by step framework for success.
• Documentation control – ensuring you have the facts at your fingertips.
• Organizing and structuring processes and procedures.
• Problem solving and decision making.

Day 3

Effective Communication – written and spoken:

• Email communication.
• Meetings.

Day 4

Office management software.

• Filing and classification of files.
• Making presentations.
• Time management by using computer.
• Planning for meeting management by computer.
• E-meetings management.

Day 5

Effective filing and archiving system by using computer:

• Understanding the different technique of filing and archiving.
• Document identification and classification.
• Document preparation.
• Office Etiquette.
• Handling confidential information.
• Dealing with sensitive information.
• Developing a professional image.
• Policies and procedures.
• Archiving your E-mail and Documents.
• Exercises and case studies.