Development of Leadership and Supervisory skills and Enhancing Quality and Excellence

This is an exciting and interactive programme designed to help experienced and new supervisors review their roles, develop their leadership & management skills, extend their knowledge of the concepts of management and examine the approaches needed to perform effectively in the modern organization. In this programme you will:

Objective

In this programme you will:

• Extend your understanding of leadership and management skills in the processes of managing up, down and across the organization.
• Develop a strategy for enhancing the effectiveness of your team.
• Develop a strategy to support and develop the performance of each member of your staff.
• Review your personal working practices and managerial style.

Course Outline

Day 1 – Introduction/Concepts of Leadership & Management / the Supervisor’s Role & ‘Competences’.

• Introduction and objectives
• Action planning
• Leadership and management concepts
• Roles and responsibilities of the supervisor
• The competency concept – measuring actual behaviors against the model
• Management style & leadership
• ‘Psychological’ distance and relations with staff
• Concept of empowerment

Day 2 – Team working and leadership

• Group dynamics and team formation
• Conflict and conformity in group situations
• Problem solving & decision making
• Managing team meetings

Day 3 – Managing Performance

• Delegation
• Coaching and developing staff
• Appraisal
• Motivation
• Discipline

Day 4 Managing Relationships / Personal Effectiveness and Time-Management

• Assertiveness
• People problems and problem people
• Constructive criticism – giving & receiving
• Constructive criticism – giving & receiving
• Interruptions & accessibility

Day 5 – Managing Change and Continuous Improvement / Action Planning

• Concept of continuous improvement
• Creativity and implementing change
• Influencing skills
• Action planning and seminar review