Measuring the Logistics Performance

This is a focused course providing delegates with a toolkit to measure the logistics performance by implementing effective audit of their supply chain which determines areas of under-performance, and highlighting improvement opportunities.

This course explores the following issues:

• Methodology for data collection
• Key audit questions
• Questionnaire design
• External-facing audit for customer service measurement
• Identification of customer groups and associated channels
• Internal-facing audit for the organization
• Supply & demand information requirements
• Costs and resource allocation data
• Auditing planning activities and processes

Course Objectives

Upon completion of this course, the delegates should:

• Be able to identify areas for improvement in logistics and supply chain operations.
• Understand effective the importance of effective planning for performance measurement systems.
• Understand the importance of coordinating performance measurement systems within a firm and across firms in a supplychain.

Who Should Attend?

This course is recommended for any personnel in supervisory and management positions who wish to review the performance of their department/s in the organization.

Course Outline

Auditing the present situation
Establishing General Audit Principals

• Defining data requirements
• Forming the collection task force
• Identifying the sources of data
• Determining the data gathering method

Conducting the External Audit

• Identifying the customer groups
• Sampling customers
• Designing questionnaires
• Organizing data collection
• External audit

Conducting the Internal Audit

• Auditing the demand profile
• Auditing the supply profile
• Auditing costs, auditing service
• Auditing resource utilization
• Auditing planning processes

Audit Operations
Auditing Data Flows

• Auditing the data path
• Identify waste areas
• Investigate options for elimination

Investigating Trade-offs

• Identify major cost elements
• Consider options to reduce costs
• Consider changes to cost to serve

Moving decoupling point position

• Review position constraints
• Movement options

Smoothing of demand patterns

• Review demand amplification maps
• Compare demand pattern with ordering pattern
• Explore ways to eliminate distortion

Configure to be supply chains

• Select performance drivers
• Map drivers to plan supply chain on thread diagram
• Select plan supply chain metrics
• Cascade to plan activities
• Select plan metrics
• Identify best practices and map TO BE supply chain thread
• Test new design against needs

Course Methodology

A variety of methodologies will be used during the course that includes:

• ​(30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session