Hotel Receptionist

As a hotel Receptionist, you are the public face of the business, and being confident, able and professional in that role is vital if you want to progress in your career. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests and attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general reception, telephone, switchboard and clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

Course Curriculum

Download Material

• Additional Course Materials for Hotel Receptionist

Module 01

• Professional Receptionist Training Course Objectives
• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

Module 02

• Practice good telephone skills
• Managing database and company files
• Booking or Reservation procedure
• Deal effectively with security and safety issues
• Successful Meetings & Minutes
• Meeting Arrangements
• Arranging Business Travel and Accommodation
• Email Tutorial
• How to use Social Media to promote your company
• Minute Taking
• Microsoft Excel Tutorial
• MS PowerPoint Tips
• MS Word Tips & Tricks

Assessment and Qualification

There will be a final, multiple-choice test at the end of your course, which is marked immediately and automatically so that you will instantly know your result. Students who pass the course will receive a Certificate in Hotel Receptionist Training delivered by recognised course provider Global Edulink.

Benefits you will gain

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.