Managing A World Class IT Department

Effectively run the IT department, make good IT management and technical decisions and leverage your IT service management resources to support the business and enhance organizational profitability.

IT management concerns the most critical operation in the organization.

Course Objectives

By the end of the course, you will have covered the following areas:

• Be Familiar with the Scope of IT Management
• Know How to Demonstrate IT Value
• Understand How to Use Influence without Authority
• Know the Basics of Leading and Managing IT
• Be Able to Develop a Strategic Plan and Budget
• Strategically Make Decisions
• Effectively Manage Quality
• Know How to Build the IT Management Team
• Be Able to Measure IT Performance
• Strategically Manage New and Existing Technology
• Identify and Avoid Common IT Management Pitfalls
• Have Resources for Details of IT Management

Who Should Attend?

IT Managers, Business Analysts, Infrastructure Managers, Database Administrators and Master IT Architects.

Course Outline

Leading and Managing the IT Department

• Understand the Responsibilities of the IT Manager
• Know How to Value IT
• Communicate IT Value to Upper Management and Peers
• Manage Daily Operations
• Understand the Responsibilities of the IT Leader
• Avoid "Doing" Behaviors

Using Influence

• Understand the Difference between Position Power and Personal Power
• Be Aware of the Various Influence Strategies
• Select the Most Effective Influence Strategy for the Situation
• Use Influence Effectively to Thrive as an IT Manager

Developing the IT Strategic Plan and Budget

• Use the Mission as an IT Driver
• Define the Customer Profile
• Understand the Partnership Model
• Know the Function of the Steering Committee
• Create a Strategic Plan
• Build a Budget to Support the Plan
• Track Progress against Plan

Strategic Decision Making

• Apply Strategic Decision Making
• Recognize Typical Strategic Decisions
• Apply Strategic Decision Making to Vendor Selection

Managing IT Quality

• Understand the Importance of Managing by Process
• Understand the Definitions of Quality Assurance, Quality Control, and Quality Improvement and

How to Apply Them

• Apply Maturity Models
• Deploy Process Management
• Apply National and International Standards

Building the IT Management Team

• Define Each Function and Its Talents
• Evaluate Performance
• Select for Talent
• Understand How to Delegate and Motivate
• Create Professional Development Plans for Managers and Staff
• Manage the Management Team

Managing Project Managers

• Understand the Importance of Project Management
• Define Project Manager Talents and Skills
• Know the Basic Guidelines for Deploying Project Management
• Apply Basic Principles to Managing Project Managers

Measuring IT Performance

• Develop a Measurement Strategy
• Create a Best Practices Organization
• Understand the Goal-Question-Metric Model
• Be Aware of Common Business Goals
• Deploy Metrics
• Manage by Fact
• Integrate Metrics into the Strategic Plan

Managing Technology

• Understand the Strategy for Managing Existing Technology
• Understand How to Track Inventory
• Understand the Strategy for Developing New Technologies
• Be Aware of How to Manage Assets

Avoiding the Pitfalls

• Balance Technical and Managerial Needs
• Balance Tactical and Strategic Decisions
• Balance New and Existing Technology
• Balance "Hands-on" and "Hands-off" Approaches

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session