ITIL® Orientation

ITIL Orientation is relevant to any business and therefore essential for the business managers. It is involved with the management of the service that includes managers and practitioners, IT architects and IT professionals, process and service owners, business relation or human resource managers.

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that emphasises aligning IT services with the needs of the business. By understanding institutions’ objectives and customers’ needs, ITIL turns the service strategy into a plan for delivering the business objectives.

In the course, you will learn the ITIL’s life-cycle approach to IT service management. You will explore the importance of ITIL for a project management and learn how the life-cycle of ITIL affects Project Management.

Course Curriculum

ITIL’s Lifecycle Approach to IT Service Management

• Introduction to IT Service Management – The Continual Improvement of IT Services
• Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services
• Service Strategy – Service Value Planned
• Service Design – Service Value Modeled
• Service Transition – Service Value Implemented
• Service Operation – Service Value Delivered & Supported
• Continual Service Improvement – Sustaining Service Value
• ITIL Orientation Summary

Workbooks

• Workbooks – ITIL® Orientation – Video Training Course

Eligibility / Requirements

Our ITIL® Orientation – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.