Certification in Customer Complaint System

By the end of the course, participants will be able to

• Defend the vital role of a customer complaints management system in enhancing organizational performance
• Demonstrate how a properly trained employee handles, step-by-step, complaining customers, gains their confidence and gratitude and secures their satisfaction
• Implement a customer feedback system that will maximize customer satisfaction and retention
• Manage every phase of the complaint handling process from preparation to closing including receipt, analysis, escalation, tracking, and all internal and external communication
• Formulate relevant key performance indicators to assess and audit complaint systems

Target Competencies

• Customer orientation
• Empathic outlook
• Emotional control
• Meeting standards
• Systems judgement
• Organized workplace
• Quality orientation