Office Management

Traditionally, managers make up the largest managerial layer in an organization. The Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in management be committed to the goals of the organization and understands how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organisation's structure or size, it will benefit from employing well-trained managers. Having a manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organisation.

Objective

• Define management.
• Understand ethics in the workplace.
• Manage information and make decisions.
• Be familiar with the control process.
• Use organizational strategies to facilitate change.
• Create structures and processes to manage teams.
• Manage as a leader.
• Realise the importance of defining and understanding your crucial role as an office manager.
• Be able to plan, organize and prioritise effectively.
• Foster a productive and efficient office environment.
• Better utilisation of time management.

course outline

Day 1

Understanding the core components of the office manager role:

• Functions.
• Roles.
• Responsibilities.

Day 2

The Art of Effective Planning and Organising.

• How to plan – a step by step framework for success.
• Documentation control – ensuring you have the facts at your fingertips.
• Organising and structuring processes and procedures.
• Problem solving and decision making.

Day 3

Effective Communication – written and spoken:

• Email communication.
• Meetings.

Day 4

Office management software.

• Filing and classification of files.
• Making presentations.
• Time management.
• Planning for meeting management.

Day 5

Effective filing and archiving system:

• Understanding the different technique of filing and archiving.
• Document identification and classification.
• Document preparation.
• Office Etiquette.
• Handling confidential information.
• Dealing with sensitive information.
• Developing a professional image.
• Policies and procedures.
• Exercises and case studies.